Refund Policy

1. Agreement to Terms

By accessing selleron.io and purchasing our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. About Our Services

Selleron provides e-commerce consulting services including but not limited to: marketplace account creation, Amazon appeals and reinstatement, KYC verification, VAT services, compliance consulting, company formation, and expert consultations. All services are delivered digitally — no physical products are shipped.

3. Placing an Order

When you purchase a service through our website:

You agree to provide accurate and complete information
You confirm that you are authorized to use the payment method provided
Your order constitutes an offer to purchase the service at the listed price
We reserve the right to decline any order at our discretion

After purchase, you will receive a confirmation email with next steps and an intake form to provide details about your case.

4. Pricing and Payment

All prices are listed in Euros (EUR) and are inclusive of applicable taxes unless otherwise stated. We accept payment via Shopify Payments (credit/debit cards), Stripe, and PayPal. Payment is required in full at the time of purchase.

5. Service Delivery

Upon receiving your completed intake form, we will begin working on your case. Estimated timelines vary by service:

Consultations: Scheduled within 1-3 business days of purchase
Amazon Appeals/Reinstatement: 3-14 business days
Account Creation: 5-15 business days
Compliance/Legal Services: 5-20 business days
Company Formation: 10-30 business days

These are estimated timelines and may vary depending on complexity and third-party response times (e.g., Amazon, marketplace platforms, government agencies).

6. Client Responsibilities

To deliver our services effectively, you agree to:

Provide accurate, complete, and timely information
Grant necessary access to relevant accounts when required
Respond to our communications within a reasonable timeframe
Not engage in fraudulent or illegal activities related to our services

Delays in providing required information may extend service delivery timelines.

7. Results Disclaimer

While we have a 98% success rate across 2,000+ resolved cases, we cannot guarantee specific outcomes. Results depend on factors including the nature of your case, marketplace policies, and third-party decisions beyond our control. Our services represent our best professional effort based on 12+ years of experience.

8. Confidentiality

We treat all client information as confidential. We will not disclose your business details, account information, or case specifics to third parties without your consent, except where required by law.

9. Intellectual Property

All content on selleron.io — including text, design, logos, and graphics — is the property of Selleron / DILON Group and is protected by copyright law. You may not reproduce, distribute, or use our content without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Selleron's total liability for any claim arising from our services shall not exceed the amount you paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages, including lost profits or business opportunities.

11. Governing Law

These Terms are governed by the laws of the Republic of Bulgaria. Any disputes shall be resolved in the courts of Sofia, Bulgaria.

12. Changes to Terms

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at:

Email: info@selleron.io
Company: Selleron, Part of DILON Group
Address: Sofia, Bulgaria

Last updated: March 2026